This chapter provides an overview of employment/workplace mediation in Scotland. Since 1 October 2004, all employers, regardless of their size, have been required to operate within the statutory grievance procedures set out in the Employment Act 2002. The chapter first considers the causes of conflict, disagreements and tense or damaged relationships in the workplace, along with the effects of conflict on both the employer and the individual employees. It then discusses the cost of conflict in the workplace as well as the fundamental points that must be taken into account before and after setting up mediation in the workplace. It also explains the use and benefits of mediation to address workplace conflict through its safe, voluntary, confidential and independent approach. Finally, it compares cost options of addressing conflict in the workplace, with particular emphasis on grievance and disciplinary costs and external mediation costs.
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