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A Guide to Mediating in Scotland$
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Ewan Malcolm and Fiona O'Donnell

Print publication date: 2009

Print ISBN-13: 9781845860523

Published to Edinburgh Scholarship Online: September 2015

DOI: 10.3366/edinburgh/9781845860523.001.0001

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PRINTED FROM EDINBURGH SCHOLARSHIP ONLINE (www.edinburgh.universitypressscholarship.com). (c) Copyright Edinburgh University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in ESO for personal use.date: 25 February 2021

The Mediation Process

The Mediation Process

(p.7) Chapter 2 The Mediation Process
A Guide to Mediating in Scotland

Eileen Schott

Edinburgh University Press

This chapter provides an overview of mediation services in Scotland and explains what to expect from a mediator. An individual mediator or a mediation organisation will typically provide information about mediation that is easy to understand, answer questions the client may have about mediation, or allow the client time to consider mediation as an option and an opportunity to help resolve difficult situations. If the client decides to try mediation, an appointment will be made to discuss the situation, and to see whether mediation is appropriate. This chapter considers the principles of mediation; what a party can expect a mediator to do; how a mediator speaks and what he does during mediation sessions; some of the questions asked by a mediator to a client; how a mediator helps in preparing parties for a meeting and what the mediator does during those meetings; the mediator's approaches during the mediation session; the outcomes of mediation; and mediation training.

Keywords:   mediation, mediation services, Scotland, mediators, mediation meetings, mediation training

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