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A Guide to Mediating in Scotland$
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Ewan Malcolm and Fiona O'Donnell

Print publication date: 2009

Print ISBN-13: 9781845860523

Published to Edinburgh Scholarship Online: September 2015

DOI: 10.3366/edinburgh/9781845860523.001.0001

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PRINTED FROM EDINBURGH SCHOLARSHIP ONLINE (www.edinburgh.universitypressscholarship.com). (c) Copyright Edinburgh University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in ESO for personal use.date: 08 March 2021

Rights-Based Conciliation/Disability Conciliation

Rights-Based Conciliation/Disability Conciliation

(p.103) Chapter 12 Rights-Based Conciliation/Disability Conciliation
A Guide to Mediating in Scotland

Morag Steven

Edinburgh University Press

This chapter discusses rights-based conciliation/disability conciliation in Scotland. It begins with an overview of the Disability Conciliation Service (DCS), which operates throughout the UK and Northern Ireland and provides an opportunity to resolve complaints relating to the Disability Discrimination Act 1995 (DDA) as an alternative to legal action through the courts. The DDA deals with issues relating to goods, facilities and services involving the vast majority of organisations that provide a service to the public, along with issues relating to education. The DCS works hard to meet everyone's needs in relation to accessibility. The chapter then explains the differences between mediation and the conciliation process offered by the DCS before turning to the work of the Equality and Human Rights Commission with regards to addressing discrimination complaints lodged by disabled people. It also considers the legal definitions of ‘disability’ and disability discrimination.

Keywords:   rights-based conciliation, Scotland, Disability Conciliation Service, Disability Discrimination Act 1995, accessibility, mediation, Equality and Human Rights Commission, disabled people, disability conciliation, disability discrimination

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