Jump to ContentJump to Main Navigation
Mediated Business InteractionsIntercultural Communication Between Speakers of Spanish$
Users without a subscription are not able to see the full content.

Rosina Marquez Reiter

Print publication date: 2011

Print ISBN-13: 9780748637201

Published to Edinburgh Scholarship Online: March 2012

DOI: 10.3366/edinburgh/9780748637201.001.0001

Show Summary Details
Page of

PRINTED FROM EDINBURGH SCHOLARSHIP ONLINE (www.edinburgh.universitypressscholarship.com). (c) Copyright Edinburgh University Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in ESO for personal use.date: 01 March 2021



(p.136) 5 Closings
Mediated Business Interactions

Rosina Márquez Reiter

Edinburgh University Press

This chapter examines the sequences found in the closings of the inbound and outbound calls. It draws on Button's (1987) taxonomy of the English archetype closing, given that these calls were procedurally closed in much the same way. The analysis demonstrates that the participants engage in very similar activities to those observed in the closings of other languages, in particular those of English. The data do not show any differences in the ways in which inbound and outbound call closings were achieved, whether the main goal of the calls was to complain about the service, make a service request, solicit information, or achieve any other goal. The chapter examines the in-house rules for bringing conversations to a close and relates these recommendations to what takes place in the actual interactions. It examines the most recurrent ways in which conversations are closed, and then look at less prevalent closings in the data.

Keywords:   closing calls, inbound calls, outbound calls, in-house rules, telephone conversations

Edinburgh Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us.